Core LTE SM-G368W
Type of screen: TFT LCD
Type of battery: User removable
Type of charging port: Micro USB
FM Radio
The warranty does not cover :
– Cracked screen, shattered screen, chipped screen, damaged LCD or OLED panel, damaged touch panel.
– Damaged ports – Charging port or connector is bent, broken, or corroded.
– Damaged frame, bent frame, signs of external misuse or abuse.
– Any kind of liquid or physical damage, accidental or by negligence.
Average time to complete tasks is for reference only and is compiled from our own statistics, delays can be shorter or longer depending on specific parameters related to the task, especially for liquid damage and physical damage on the logic board such as micro cracks.
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Front glass
6 Months warranty
Touch panel & display should be working
Average time to complete the repair: 2 Hours
50$
Find out more
Broken glass repair
In case of a broken glass panel on this model, we begin by removing
the original glass and touch panel and cleaning your frame. We then apply
new adhesive and place the new part, fitting it perfectly on your phonet. Please
note that bent in corners and a deformed casing make it extremely challenging
to properly align and set the new glass. We routinely recondition bad
frames, but
this makes repair longer, and – in very severe cases – it will cost extra.
the original glass and touch panel and cleaning your frame. We then apply
new adhesive and place the new part, fitting it perfectly on your phonet. Please
note that bent in corners and a deformed casing make it extremely challenging
to properly align and set the new glass. We routinely recondition bad
frames, but
this makes repair longer, and – in very severe cases – it will cost extra.
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LCD + Touch panel
6 Months warranty
Average time to complete the repair: 2 Hours
75$
Find out more
LCD + Touch panel repair
The entire screen assembly must be replaced whenever the image or touch functions fail. The glass could be broken or intact, there might be a crack underneath the glass panel or there could be no visible signs at all. You might have a working phone with a black screen, altered colours, lines or spots on your image, or you could simply have a screen that doesn’t respond to touch properly. In all these cases, replacing the faulty screen is necessary. The new assembly is complete and comes with its own glass panel.
*Housing damage: Damage to your housing can dramatically influence the results of a front glass replacement. Generally made from aluminium, your casing can be greatly affected by physical shocks and will prevent a new glass screen from fitting properly. The glass panel cannot bend, so it will pop up or break, if the angle of the chassis or bent in corners are putting strain on it. In this case, we would need to do work on your housing or, in more extreme cases, replace it altogether.
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Front glass
6 Months warranty
Touch panel & display should be working
Average time to complete the repair: 2 Hours
LCD + Touch panel
6 Months warranty
Average time to complete the repair: 2 Hours
50$
Find out more
Broken glass repair
In case of a broken glass panel on this model, we begin by removing
the original glass and touch panel and cleaning your frame. We then apply
new adhesive and place the new part, fitting it perfectly on your phone. Please
note that bent in corners and a deformed casing make it extremely challenging
to properly align and set the new glass. We routinely recondition bad
frames, but
this makes repair longer, and – in very severe cases – it will cost extra.
the original glass and touch panel and cleaning your frame. We then apply
new adhesive and place the new part, fitting it perfectly on your phone. Please
note that bent in corners and a deformed casing make it extremely challenging
to properly align and set the new glass. We routinely recondition bad
frames, but
this makes repair longer, and – in very severe cases – it will cost extra.
Close
75$
Find out more
LCD + Touch panel repair
The entire screen assembly must be replaced whenever the image or touch functions fail. The glass could be broken or intact, there might be a crack underneath the glass panel or there could be no visible signs at all. You might have a working phone with a black screen, altered colours, lines or spots on your image, or you could simply have a screen that doesn’t respond to touch properly. In all these cases, replacing the faulty screen is necessary. The new assembly is complete and comes with its own glass panel.
*Housing damage: Damage to your housing can dramatically influence the results of a front glass replacement. Generally made from aluminium, your casing can be greatly affected by physical shocks and will prevent a new glass screen from fitting properly. The glass panel cannot bend, so it will pop up or break, if the angle of the chassis or bent in corners are putting strain on it. In this case, we would need to do work on your housing or, in more extreme cases, replace it altogether.
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Battery
6 Months warranty
25$
Find out more
Battery replacement
Signs of battery trouble include poor charging, a battery that doesn’t last long or that drains abruptly (for instance jumping from 70% to 50%), your device shutting down when running demanding applications or when affected by cold, as well as physical manifestations (e.g.: swelling). On models where the battery is not user-removable, an inflated battery may push on the screen and make it slightly pop up from the middle. In all these cases, the proper course of action is to replace the battery.
There are, however, other issues which may pose as a battery problem. These commonly include liquid damage, burns, software issues and damage to the power circuit. We begin by testing a new battery with the device. If the problem persists, we proceed to diagnosing your phone, keeping your original part. However, in most of these cases, the underlying issue will have permanently damaged your battery, so changing it is required anyway.
There are, however, other issues which may pose as a battery problem. These commonly include liquid damage, burns, software issues and damage to the power circuit. We begin by testing a new battery with the device. If the problem persists, we proceed to diagnosing your phone, keeping your original part. However, in most of these cases, the underlying issue will have permanently damaged your battery, so changing it is required anyway.
*User-removable vs. non user-removable: Some devices allow the user to instantly access the battery, such as through a back cover that can be unclipped easily. An example would be the Samsung Galaxy S5. For an iPhone 7 however, the screen must be lifted in orded to reach the battery. Similarly, the Galaxy S6 has a back cover that requires heat, tools and skill in order to remove it.
For user-removable batteries, we only charge the price of the part and install it for you as a courtesy.
For non user-removable models, the price reflects the labour required to perform the operation. Please check your device’s corresponding repairs page in order to find out which category it belongs to.
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Charging Port
3 Months warranty
Average time to complete the repair: 1 Hour
35$
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Charging port repair
Your charging port usually fails for some rather simple reasons: dirt gets lodged in it, the small pins which connect to your charger break or become deformed, liquid damage, or the actual part becomes loose because of rips to its soldering points.
Lint can be a common nuisance if you keep your phone in your pocket, so if you suspect something is stuck in your charging port, try to clean it with a pin or similar object before bringing it in. Bad charging ports often require you to wiggle the charger before responding, don’t allow the charger to fully come in or do not respond at all. Charging port issues can sometimes turn out to be something else, notably charging circuit failure, which is an internal problem.
Lint can be a common nuisance if you keep your phone in your pocket, so if you suspect something is stuck in your charging port, try to clean it with a pin or similar object before bringing it in. Bad charging ports often require you to wiggle the charger before responding, don’t allow the charger to fully come in or do not respond at all. Charging port issues can sometimes turn out to be something else, notably charging circuit failure, which is an internal problem.
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Liquid damage
Diagnostic (estimate) only
Average time to complete the Diagnostic: 6 Days
0$
Find out more
Liquid damage repair
It seems quite obvious that getting water on or inside your phone is a bad thing. But the reasons aren’t always as obvious. Indeed, liquid damage is one of the most destructive things that can ever happen to your device. Through its very nature, water can penetrate the tightest crevices and affect even the most hidden components. The worst damage is often where water gets trapped in a tight space and has enough time to wreak maximum havoc.
We are using “water” as a general term here, but different types of liquid will affect your device in different ways. For instance, distilled water is a poor conductor for electricity due to its lack of minerals and will cause minimal trouble, but chlorinated water and salt water are extremely dangerous for electronics. These, and other types of mineral-rich and organic-rich liquids, are what is meant by the word “water” in this article.
When water first enters your phone, it will follow whichever path it can take, depending on how the device is built. Pockets of water may form in spots that the liquid finds itself drained to, and these will be the hardest-hit areas. Short circuits will be the first problem, since water – as a great
conductor – will modify the path of electricity through the phone, connecting points on the circuits that are not supposed to connect in that order, effectively shortcutting between them. Then, chemical reactions with various components will cause oxidation and corrosion to set in.
Therefore, the damage is instant, but can also affect the device in the long term. One often sees phones working for a time after the initial spill and then stopping after hours, days or even weeks, as corrosion was able to overcome the components it was slowly eating away. Because of the unpredictable nature of water flooding your phone, a careful examination of the device’s circuitry and components is mandatory. Repairing the damage can range from a simple clean-up to tricky operations lasting days or weeks, to the outright impossible.
Unfortunately, the damage can be irreversible even when swiftly detected. A motherboard corroded to the point of not functioning can be saved by masterful circuit work, but will sometimes be beyond human intervention.
What is certain is that time significantly increases the chances of encountering irreversible damage. This is why it’s important to bring your device to us as soon as possible if you’ve had a water spill, or worse, if your phone has been submerged in some liquid. There are no guarantees, and there can never be when it comes to water damage, but you are at least maximizing your chances. We advise against attempting
to attack the problem yourself – especially through home remedies such as rice – as any significant effort against this type of damage requires opening the phone up. Drying the phone from outside only accelerates the drying process, leaving minerals and organic matter trapped inside. However, some steps should be taken, immediately to start off the process on the right foot. If your phone is on, attempt to turn it off. If it is off, do not turn it back on, and do not charge it. If your battery is easily removed, take it out.
At iTronics, we’ve seen hundreds of devices affected by water, and our success rate with them is around the 65% mark. It is one of the most difficult repairs one can get, and the unpredictability of these cases is hard to imagine. Minor water spills have killed phones, while devices that had been completely submerged have been saved. Always a new challenge, water damage is not to be taken lightly, but making the right choices can save you a phone.
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Find out more
Cellphone unlocking
There are two methods we use to unlock your smartphone. The official one implies using a code and does not require you to bring in the device. It is completely safe for your warranty, as well as for your data and software. For the second method, we use a machine in-store, which is faster and cheaper, but it voids your warranty and can also affect your software and data. We
recommend you back up the contents of your device before bringing it in.
recommend you back up the contents of your device before bringing it in.
Close
Liquid damage
Diagnostic (estimate) only
Average time to complete the Diagnostic: 6 Days
0$
Find out more
Liquid damage repair
It seems quite obvious that getting water on or inside your phone is a bad thing. But the reasons aren’t always as obvious. Indeed, liquid damage is one of the most destructive things that can ever happen to your device. Through its very nature, water can penetrate the tightest crevices and affect even the most hidden components. The worst damage is often where water gets trapped in a tight space and has enough time to wreak maximum havoc.
We are using “water” as a general term here, but different types of liquid will affect your device in different ways. For instance, distilled water is a poor conductor for electricity due to its lack of minerals and will cause minimal trouble, but chlorinated water and salt water are extremely dangerous for electronics. These, and other types of mineral-rich and organic-rich liquids, are what is meant by the word “water” in this article.
When water first enters your phone, it will follow whichever path it can take, depending on how the device is built. Pockets of water may form in spots that the liquid finds itself drained to, and these will be the hardest-hit areas. Short circuits will be the first problem, since water – as a great
conductor – will modify the path of electricity through the phone, connecting points on the circuits that are not supposed to connect in that order, effectively shortcutting between them. Then, chemical reactions with various components will cause oxidation and corrosion to set in.
Therefore, the damage is instant, but can also affect the device in the long term. One often sees phones working for a time after the initial spill and then stopping after hours, days or even weeks, as corrosion was able to overcome the components it was slowly eating away. Because of the unpredictable nature of water flooding your phone, a careful examination of the device’s circuitry and components is mandatory. Repairing the damage can range from a simple clean-up to tricky operations lasting days or weeks, to the outright impossible.
Unfortunately, the damage can be irreversible even when swiftly detected. A motherboard corroded to the point of not functioning can be saved by masterful circuit work, but will sometimes be beyond human intervention.
What is certain is that time significantly increases the chances of encountering irreversible damage. This is why it’s important to bring your device to us as soon as possible if you’ve had a water spill, or worse, if your phone has been submerged in some liquid. There are no guarantees, and there can never be when it comes to water damage, but you are at least maximizing your chances. We advise against attempting
to attack the problem yourself – especially through home remedies such as rice – as any significant effort against this type of damage requires opening the phone up. Drying the phone from outside only accelerates the drying process, leaving minerals and organic matter trapped inside. However, some steps should be taken, immediately to start off the process on the right foot. If your phone is on, attempt to turn it off. If it is off, do not turn it back on, and do not charge it. If your battery is easily removed, take it out.
At iTronics, we’ve seen hundreds of devices affected by water, and our success rate with them is around the 65% mark. It is one of the most difficult repairs one can get, and the unpredictability of these cases is hard to imagine. Minor water spills have killed phones, while devices that had been completely submerged have been saved. Always a new challenge, water damage is not to be taken lightly, but making the right choices can save you a phone.
Close
Find out more
Cellphone unlocking
There are two methods we use to unlock your smartphone. The official one implies using a code and does not require you to bring in the device. It is completely safe for your warranty, as well as for your data and software. For the second method, we use a machine in-store, which is faster and cheaper, but it voids your warranty and can also affect your software and data. We
recommend you back up the contents of your device before bringing it in.
recommend you back up the contents of your device before bringing it in.
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Loud speaker
6 Months warranty
Average time to complete the repair: 1 Hour
25$
Find out more
Loud speaker
Your loudspeaker allows you to converse without holding the device against your ear and to listen to various content without the use of earphones. Signs of trouble include a tinny sound, noise, poor volume or total silence. Try it out in your settings by playing ringtones. Sometimes, audio circuit failure can pose as a bad loudspeaker.
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Main microphone
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Microphone replacement
Your main microphone(s) pick(s) up your voice when you are holding the device against your ear, and is sometimes used for voice recording. This part does not fail naturally, but can be affected by shocks and is especially vulnerable to liquid damage, given that it sits underneath an open orifice.
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Power button
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Power button repair
Your power button is a mechanical switch that powers your phone on or off and generally also activates or deactivates your screen. As everything mechanical, it can fail – your device will not respond to it, or you might be unable to press it.
An unresponsive device may not necessarily point to the power button however. For a smartphone that won’t turn on, a good way to find out is connecting it to the charger and seeing if it responds.
An unresponsive device may not necessarily point to the power button however. For a smartphone that won’t turn on, a good way to find out is connecting it to the charger and seeing if it responds.
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Front camera
6 Months warranty
Average time to complete the repair: 1 Hour
25$
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Front camera (selfie)
This is the camera that points from the screen towards you. It is commonly used to take selfies or to make video calls, such as on Skype or Facebook Messenger. It does not fail mechanically in general, but liquid damage, shocks and logic board issues can interfere with its functioning. For certain models, there is a risk of damage to your front camera when performing repairs such as screen changes. If the picture is bad, the camera cannot focus properly, or if there is no picture at all, you likely have a faulty camera.
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Back camera
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Back camera
This is the main camera on your device. It does not fail mechanically in general except the focus mechanism, but liquid damage, shocks and logic board issues can interfere with its functioning. Anomalies affecting your picture usually point towards a bad camera. It is important to note, however, that flash problems are often independent of the camera. On many models, this is a separate part, so if you feel you might have flash trouble, contact us and let us know.
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Home button
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Home button
Your home button can suffer mechanical failure, but is also often affected by liquid damage. One of the first things to check is whether there are any changes in the way it clicks. Clicker issues are generally signs of mechanical failure. A home button that is slow to respond or doesn’t respond at all must be properly checked. In the case of corrosion due to water, a simple clean up can make all the difference. If it is not possible to repair the button, we replace it.
*Fingerprint reader: the functioning of your fingerprint reader in some models is intimately tied with your home button. Problems with these functions point towards a bad button and require professional attention.
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Ear speaker
6 Months warranty
Average time to complete the repair: 1 Hour
25$
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Ear speaker
Your ear speaker is where the sound comes from during a regular call (phone against your ear). Therefore, the best way to test it is during a call: if you are having trouble hearing the person at the other end of the line, you might have a faulty ear speaker. Just like the loudspeaker, this part can be affected by water damage, physical damage and foreign particles, as well as software bugs. On some models, lint or dirt will make it hard to hear properly during a call.
In some situations, sound problems during a call might have nothing to do with the ear speaker. If your telephone remotely connects to a bluetooth device, if it erroneously detects earphones, or for other reasons (like the call volume set to low), you will have trouble hearing through the ear speaker.
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Headphone connector
6 Months warranty
Average time to complete the repair: 1 Hour
35$
Find out more
Audio jack repair
Your headphone or earphone connector is particularly vulnerable because of its shape. Just like in the case of the charging port, dust, lint and foreign objects can easily get lodged in the hole and cause the part to malfunction. If you see dirt inside your headphone connector, you may attempt to gently remove it using a pin. However, if the problem is caused by an object, such as a broken jack, the device will likely require professional attention. In case of invisible damage to your connector, or if you are simply not sure what’s wrong, we invite you to bring us your device before attempting anything.
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Proximity sensor
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Proximity sensor
This sensor detects the presence of your ear and disables the screen to avoid unwanted commands. Certain proximity sensors are further programmed to perform extra functions, such as recognizing gestures. If you place the phone against your ear and the screen is still active, you have a faulty sensor. Given that it is not a mechanical part, a failing sensor is usually
caused by: liquid damage, shock, motherboard problems or previous repairs (notably screen changes).
caused by: liquid damage, shock, motherboard problems or previous repairs (notably screen changes).
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Vibrator
6 Months warranty
Average time to complete the repair: 1 Hour
25$
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Vibrator repair
This mechanical part can fail by itself or after being tampered with, such as during a repair. If you suspect something is wrong, check your settings first to make sure the vibrator isn’t simply disabled.
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Sim card reader
6 Months warranty
Average time to complete the repair: 1 Hour
35$
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Sim card reader fix
The SIM reader uses a set of perfectly aligned pins designed to read your chip once it is sitting on top of them. The most common cause of SIM reader failure is physical damage to the pins, and especially through misuse (e.g.: trying to force in an uncooperative tray or chip, trying to extract a stuck SIM, etc.). You will get similar symptoms from a malfunctioning SIM reader circuit, so we always begin by running the proper tests in order to determine the best course of action.
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SD card reader
6 Months warranty
Average time to complete the repair: 3-5 Days
50$
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Memory card reader repair
Similar to the SIM reader, this part can suffer from physical and water damage. However, software bugs and circuit problems can also prevent your device from properly reading and writing to SD cards.
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Sim reader circuit
6 Months warranty
Average time to complete the repair: 3-5 Days
50$
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Sim card reader circuit
If your SIM reader is intact and working, but the device cannot read your chip, the SIM reader circuit is where we look next.
Just like any circuit, common problems include shorts, corrosion, burns or cracks.
Just like any circuit, common problems include shorts, corrosion, burns or cracks.
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Charging circuit
6 Months warranty
Average time to complete the repair: 3-5 Days
55$
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Charging circuit fix
We would suspect your charging circuit if you had any of the symptoms related to a charging port, but the part itself was sound. We begin by physically examining the circuit and looking for corrosion or fissures. We also test the functioning of the circuit in order to determine where the problem is coming from. Wherever possible, we will make it a priority to repair your circuit and save it.
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Power circuit
6 Months warranty
Average time to complete the repair: 3-5 Days
75$
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Power ic (integrated circuit) repair
The power circuit contains all the components related to the distribution and management of power for the device. Signs of malfunction include a phone that doesn’t turn on, shuts off randomly, overheats or drains the battery abnormally.
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Wifi / Bluetooth
6 Months warranty
Average time to complete the repair: 3-5 Days
55$
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Wifi and bluetooth issues
Wi-Fi and Bluetooth functions are usually bundled together in a module. Failure of this module will therefore affect both functions. Signs of this include: your connection is poor or drops for no apparent reason, or you simply cannot turn on Wi-Fi or Bluetooth. A professional diagnosis would then be required to get to the bottom of the problem.
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Network circuit
6 Months warranty
Average time to complete the repair: 3-5 Days
60$
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Mobile network circuit repair
Symptoms of a faulty network circuit are usually dropped calls or calls that cannot be completed, trouble connecting to the network or poor signal. Furthermore some bands might become unavailable – for example: your device is designed to work on 4G, but you can’t go above 2G.
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